Frequently Asked Questions
Product Questions
What types of massage chairs do you offer?
We offer a range of massage chairs including full-body massage chairs, zero-gravity recliners, and compact massage chairs suitable for smaller spaces. Each model features different massage techniques, intensity levels, and customization options to suit your wellness needs.
How do I choose the right massage chair for me?
Consider your space, budget, preferred massage styles, and specific health needs. Our product descriptions include detailed specifications, and you can contact us for personalized recommendations based on your requirements.
What is the warranty on massage chairs?
Warranty coverage varies by product and manufacturer. Please check individual product pages for specific warranty information or contact us for details about extended warranty options.
Shipping & Delivery
Do you deliver Australia-wide?
Yes, we deliver massage chairs and wellness products throughout Australia. Delivery times and costs vary depending on your location and the product ordered.
Is installation included with delivery?
Many of our massage chairs include white glove delivery service with installation. Please check the product page or contact us to confirm what's included with your specific purchase.
How long does delivery take?
Delivery timeframes vary by product and location. Most items are delivered within 5-10 business days for metro areas. We'll provide you with tracking information once your order ships.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. Please refer to our Returns & Refunds policy for detailed information about our return process and timeframes.
Can I exchange my massage chair for a different model?
Exchange options depend on the specific circumstances. Please contact our customer service team to discuss your needs and we'll work with you to find the best solution.
Payment & Pricing
What payment methods do you accept?
We accept major credit cards, PayPal, and Afterpay for flexible payment options on eligible purchases.
Do you offer payment plans?
Yes, we offer Afterpay on eligible products, allowing you to pay in installments. Payment plan availability is shown at checkout.
Product Care & Maintenance
How do I maintain my massage chair?
Regular maintenance includes wiping down the chair with a soft, damp cloth, checking for loose parts, and following the manufacturer's care instructions included with your purchase.
Do you offer servicing and repairs?
Please contact us for information about servicing, repairs, and maintenance support for your massage equipment.